Refund policy

Nobela Refund Policy

Thank you for choosing Nobela Skincare! We are dedicated to providing you with high-quality skincare products and excellent customer service. We understand that sometimes things don't work out as planned, so we've created this Refund Policy to ensure your shopping experience with us is as smooth as possible.

Returns and Exchanges 

  • Eligibility for Returns: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Please note that we cannot accept returns on items that have been opened or used due to hygiene reasons.  

  • Change of Mind: Please choose carefully as we do not offer refunds or exchanges if you simply change your mind about a product. We encourage you to read product descriptions and ingredients lists carefully before making your purchase.

Exceptions

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a full refund, including any shipping costs. 
  • Incorrect Items: If you receive an incorrect item, please contact us, and we will arrange for the correct item to be shipped to you.

How to Initiate a Return or Exchange:

  1. Contact Us: To start the return process, please contact our Customer Support team via email at sarah@mynobela.com.
  2. Provide Information: Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
  3. Return Instructions: Our Customer Support team will provide you with detailed instructions on how to return your item(s).
  4. Securely Pack Your Return: Pack the item(s) securely in the original packaging to prevent damage during transit.
  5. Ship the Item: Ship the item(s) back to the address provided by our Customer Support team. You will be responsible for the return shipping costs.

Refunds

  • Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

  • Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.  

Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:

  • Email: sarah@mynobela.com
  • Phone: +614 3287 5212

Thank you for shopping with Nobela!

Important Notes:

  • This Refund Policy is subject to change without prior notice.
  • Please keep your proof of purchase (order confirmation email or receipt) in case of a return.
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return as we cannot guarantee that we will receive your returned item.